Hibage Privacy Policy — How We Handle Your Personal Data

1 Who We Are

Hibage is an online gaming platform operating at hibage.app, serving players in Bangladesh with a range of arcade, crash, and slot games including Aviator, Crazy 777, Jungle King, Jungle Delight, Slide, and God Fish Slicing. Hibage is the data controller responsible for the personal data collected through this platform.

When this Privacy Policy refers to "Hibage", "we", "us", or "our", it means the Hibage platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who visits, registers on, or uses the Hibage platform in any capacity.

2 What Personal Data We Collect

Hibage collects personal data in two main categories: data you provide directly when registering and using the platform, and data that is collected automatically as you interact with Hibage. The table below gives a clear breakdown of what we collect and why.

3 How We Collect Your Data

Hibage collects your personal data through the following channels:

• Direct registration: When you create a Hibage account, you provide your name, mobile number, date of birth, and other registration details directly to us.
• Account activity: As you use Hibage — placing bets, making deposits, withdrawing funds, contacting support — data about those activities is recorded automatically.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with Hibage so we can credit or debit your account correctly.
• Identity verification providers: If you are asked to verify your identity, the verification provider shares the result of that check with Hibage.
• Cookies and tracking technologies: Hibage uses cookies and similar technologies to collect technical and usage data automatically as you browse the platform. See Section 7 for full details.

4 Why We Use Your Personal Data

Hibage uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described in this Privacy Policy. The main purposes for which Hibage processes your personal data are:

• To create and manage your Hibage account and verify your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other prohibited activities on the Hibage platform.
• To comply with Hibage's licensing obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To provide customer support and resolve disputes or complaints.
• To monitor your gaming activity for responsible gaming purposes and apply any limits or restrictions you have requested.
• To send you important account notifications, security alerts, and service updates.
• To improve the Hibage platform based on how players use it.
• To send you promotional communications about Hibage bonuses and offers — only if you have opted in to receive them.

5 Legal Basis for Processing

Hibage processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the Hibage service you have signed up for — including account management, payment processing, and game access.
• Legal obligation: Hibage is required by its licensing conditions to collect and retain certain data, including identity verification records and transaction histories, for AML and KYC compliance.
• Legitimate interests: Hibage processes some data — such as technical and usage data — on the basis of legitimate interests, including platform security, fraud prevention, and service improvement.
• Consent: Where Hibage relies on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Personal Data

Hibage does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad, Rocket): To process your deposits and withdrawals, Hibage shares the minimum necessary transaction data with your chosen payment provider.
• Identity verification providers: To verify your age and identity as required by our licensing obligations, Hibage may share your identity documents with a third-party verification service.
• Regulatory and law enforcement authorities: Hibage may be required by law or by its licensing authority to disclose certain data to regulators, law enforcement agencies, or courts. Hibage will comply with such requirements.
• Technology and infrastructure providers: Hibage uses third-party cloud hosting and security services to operate the platform. These providers process data on Hibage's behalf and are contractually bound to protect it.
• Game providers: Some games on Hibage are provided by third-party game studios. These providers may receive anonymised session data for the purpose of game performance monitoring.

7 Cookies and Tracking Technologies

Hibage uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Hibage uses the following types of cookies:

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of Hibage work. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

8 Data Security

Hibage takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Hibage's servers.
• Encryption of sensitive data stored in Hibage's databases.
• Access controls that restrict which Hibage staff members can access personal data, based on their role and the principle of least privilege.
• Regular security audits and penetration testing of the Hibage platform.
• Two-factor authentication options for player accounts.
• Automated fraud detection systems that monitor for suspicious account activity in real time.

While Hibage takes all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your Hibage account has been compromised, contact support immediately at [email protected].

9 Data Retention

Hibage retains your personal data for as long as your account is active and for a defined period after your account is closed. The retention periods Hibage applies are based on our licensing obligations and applicable data protection principles.

• Active accounts: Personal data is retained for the full duration of your account being open on Hibage.
• Closed accounts: Following account closure, Hibage retains identity and transaction data for a minimum of five years as required by AML regulations.
• Support communications: Customer support records are retained for two years after the last interaction.
• Technical and usage data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months of collection.

Once the applicable retention period has expired, Hibage securely deletes or anonymises your personal data so that it can no longer be linked back to you.

10 Your Privacy Rights

As a Hibage player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Hibage at [email protected]. Hibage will respond to all data rights requests within 30 days.

11 Children's Privacy

Hibage is strictly for adults aged 18 and above. Hibage does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Hibage, please contact us immediately at [email protected]. We will investigate and close the account promptly, and delete any personal data associated with it.

12 Changes to This Privacy Policy

Hibage may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, Hibage will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Hibage after a Privacy Policy update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically so you are always aware of how Hibage handles your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Hibage handles your personal data, please get in touch with the Hibage privacy team:

For data rights requests, please use the subject line "Data Rights Request" in your email and include your registered mobile number so we can locate your account. Hibage may need to verify your identity before processing your request.